New Patient Information

Your First Visit

People are often nervous to visit a new doctor. Some really common questions that we hear all the time include:

What will the office be like?
What’s going to happen during my visit?
Is the treatment going to hurt?
How long is the treatment going to take?
What if the treatment doesn’t work?
How much does treatment cost?

During the first visit, our goal is to make sure you are educated about your specific problem and know all of your treatment options! We make sure to obtain important background information and give you time to get to know Dr. Lockwood AND our staff of foot care specialists.

Our ADA-accessible office is located right off of Hershey Road on Heartland Drive. We are conveniently located between Washington and Eastland. Close landmarks include Bickford House and Heartland Bank. We love our “Welcome Room” and will also have important information for you all about your condition. Be sure to check out more information about our committed staff and our educational videos on your specific condition, including what to expect with our treatments!

While we can never guarantee a treatment will be successful 100% of the time, we are committed to open, honest communication about your issue and alternatives if our initial treatments do not work for you!

We know that choosing the right Podiatrist is a critical decision and we want to make the process easier for you! Please visit the Our Office tab for more information about how we are steadfast in our desire to help you and ease your concerns about the investment in your healthcare!!

Don’t Forget!! You can even complete the new patient forms in advance. We look forward to meeting you!

PATIENT FORMS

At your first visit, please bring the following items so we can properly address your concerns:

Photo ID (such as driver’s license)
Insurance Cards
Medication list (if applicable)
Completed New Patient Paperwork

In order to view or print the New Patient Paperwork, you will need Adobe Acrobat Reader installed. Click here to download it.

DRIVING DIRECTIONS

Our office is located at 10 Heartland Drive, Suite B. Heartland Drive is off of Hershey Road between Washington and Eastland. Heartland Bank is on the corner of Hershey and Heartland Drive. Once on Hershey, turn TOWARDS Heartland Bank (East). We are the last driveway on your left-hand side, just before you reach Bickford House Assisted Living Center. Our office is located between two dental offices.

WHAT TO EXPECT

Being well-prepared for your appointment will ensure Dr. Lockwood has all of the needed information to provide the best possible care for you. It also will help relieve any unnecessary anxiety you may be feeling. Please take an opportunity to educate yourself on your symptoms by reviewing the content on this Web site. Also, take some time to review our staff page and familiarize yourself with our foot care specialists.

As a token of our appreciation for new patients, we have a small gift for you! Pick up your complementary tote bag packed with a shoe horn, a water bottle, pens and more!

Mission Statement

At Heartland Foot and Ankle Associates, we aim to deliver high-quality, comprehensive services to the community- with excellence, compassion, and competence.

Our Vision

At Heartland Foot and Ankle Associates, our vision is for a community of healthy, happy Feet!

Our Values

To understand and exceed every patient’s needs.
To maximize quality, comprehensive care.
To provide consistent care, concern, and respect for all.
To maximize productivity and efficiency.
To minimize stress levels for all.
To create and maintain an optimal level of staff morale.
To develop medically educated patients.
To be a valued community partner.

We can’t wait to meet you!